Manual on Staff Development in the Public Service

1.1         It should be recognised that any organisation, public or private, depends on the knowledge, skills, expertise and motivation of its human resources.  The development needs of employees should, therefore, be amongst an organisation’s major and long-term aims.   This priority need can be addressed by:

• providing employees with training opportunities to achieve maximum effectiveness in the shortest possible term

• ensuring that employees develop their skills and capabilities to be able to operate flexibly and respond rapidly to changes within their organisations;

• ensuring that the best use is made of the natural abilities and individual skills of all employees for the benefit of the organisation and their career. 

1.2         Development and training is a continuous and systematic process.  All training should be based on the identification of the organisation’s needs related to its corporate functions, policies and objectives within the general administrative framework of the Public Service.   The process of training should necessarily be directed to inculcate in every employee a sense of professionalism, excellence, motivation and customer satisfaction, but also a sense of the values and ethos of the Public Service; an awareness of the fact that, whatever their roles, employees are first and foremost public officers.

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